Platform Feature

MLM SMS & WhatsApp API - Commission Alerts & OTP Delivery

Quick Answer

How does SMS/WhatsApp notification work in MLM software?

SMS and WhatsApp Business API integration sends automated notifications to distributors for key events - commission credits, KYC status changes, OTP verification, rank achievements, and payout confirmations - so members stay informed without needing to log in and check manually.

How it's structured

Frequently Asked Questions

Is WhatsApp notification via the official WhatsApp Business API?

Yes, we integrate via the official WhatsApp Business API rather than unofficial methods, which keeps delivery reliable and compliant with WhatsApp's policies.

Can notification templates be customized?

Yes, message templates for each event type (commission alert, OTP, rank achievement, etc.) can be customized to match your brand voice.

Do notifications support regional languages?

Yes, notification templates can be configured in multiple languages based on distributor preference.

Is SMS used only as a backup to WhatsApp, or independently?

This is configurable - some businesses use WhatsApp as primary with SMS as a fallback if WhatsApp delivery fails, others use both independently for different notification types.

Does this affect the cost of using the software?

SMS and WhatsApp API usage is typically billed by the messaging provider based on volume, separate from the core software licensing fee.

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